Custom designed jewelry/scarves involve materials not always on hand, ordered specifically to create pieces for a client. As such, all custom pieces are nonrefundable, and require a 25% nonrefundable deposit before the work begins. Every effort is made by Deen + Gray to accurately create the item(s) so ordered. Full payment upon final revision of custom work will denote the client's complete satisfaction. Minor adjustments, such as sizing, can gladly be made accommodate the wearer at either a small fee (materials plus shipping), or just shipping depending on the extent of the adjustments involved.